PalmSlots Terms and Conditions

Welcome to PalmSlots. These Terms and Conditions govern your use of our website, palmslots.com, and all services offered through our platform, including our casino games, live dealer tables, sportsbook and promotions. By creating an account and using PalmSlots Casino, you confirm that you have read, understood and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not register or continue using our services.

1. Acceptance and Eligibility

By registering with us, you confirm that you are at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. We require every player to complete registration personally; we do not offer a no-account casino experience. You agree to accept these Terms in full during the sign-up process before accessing any real-money games at PalmSlots Casino.

We only permit one account per person, family, household address, e-mail address, payment account number, IP address, device or shared computer. Related accounts identified by us will be closed immediately, and any bonuses, free bets and winnings associated with them will be forfeited.

Restricted Persons and Territories

We do not accept players from the Union of Comoros, the United Kingdom, France and its territories, the United States and its territories, any FATF blacklisted country, or any other jurisdiction we deem prohibited under guidance from the Anjouan Offshore Financial Authority.

• We do not permit professional or amateur athletes, sports managers, coaches, team owners, employees, referees or league officials, or their family members, to wager on sports, live dealer casino games or slot games with us.
• Employees of our company, our licensees, distributors, subsidiaries, agencies, media partners, contractors, retailers, and their immediate families, may not play for real money without prior written consent from our Company Director or CEO.

2. Account Registration and PalmSlots Login

When you register, we ask you to provide accurate personal information. You are responsible for keeping your PalmSlots login credentials confidential and must not share your username or password with any third party. We may request identity verification, including a photo ID, proof of address or a selfie, at any point during your relationship with us, and we may repeat this verification at our discretion.

We currently offer PalmSlots Casino through desktop and mobile web browsers, fully optimised with HTML5 technology. We do not currently provide a dedicated PalmSlots app, so all games and account features remain accessible directly through your browser on any device.

3. Deposits and Payment Methods

Our minimum deposit is 10 EUR or 10 USD. We accept deposits via Skrill, Neteller, Visa, Mastercard, ecoPayz, MuchBetter, Rapid Transfer, Interac, Klarna, Paysafecard, MiFinity, bank transfer and select cryptocurrencies including BTC, ETH, LTC and USDT. All deposits must be made using an account, card or payment system registered in your own name.

We enable all currencies available on our website at the time of registration, and your account balance and transactions will appear in the currency you used. If you deposit in a currency not directly supported, we convert the amount using the daily oanda.com rate or the prevailing rate applied by your bank or payment processor. In most cases, we absorb transaction fees on deposits; however, a 50 EUR administration fee applies to any chargeback, denial or reversal of payment.

4. Withdrawals and PalmSlots Withdrawal Time

Our minimum withdrawal amount is 20 EUR or 20 USD. All withdrawals must be returned to the original payment method used to fund your account; withdrawal to an alternative method is permitted only at our discretion and subject to additional security checks.

We cap withdrawals at 5,000 EUR (or the equivalent) within any rolling 7-day period, unless otherwise stated. Your maximum daily winnings of any type cannot exceed 100,000 EUR; any surplus may be deducted by us within 30 days of the event. Before requesting a withdrawal, you must complete a 5x rollover of your deposits. Settled sports bets placed at minimum odds of 1.6 count towards this requirement; running bets, cash-out bets, draws, cancelled or refunded bets, bets on multiple outcomes of the same event, and casino bets placed with minimum or no risk do not count. If you fail to meet this rollover, we may reject your withdrawal or apply an administrative fee of up to 8%.

We also apply a fee of up to 8% on multiple withdrawals made within a rolling 30-day period, and only your first withdrawal each calendar month is free of charge. Funds tied to a pending withdrawal remain part of your available balance and can still be wagered; should your balance fall below the withdrawal amount, we cancel the transaction automatically after a grace period of up to one hour. We do not process withdrawal requests while a bonus remains active on your account.

Regarding PalmSlots withdrawal time, crypto payouts typically take around 28-32 hours, MiFinity around 52 hours, and card or bank transfer withdrawals generally require 2-4 business days, depending on your verification status and payment method.

5. Bonuses and Promotions

We offer a range of promotions, including our Welcome Casino Package of up to 2,500 EUR plus 250 free spins across four deposits, and a Sports Welcome Bonus of 100% up to 100 EUR. Our welcome bonus terms require a 35x wagering requirement on the combined bonus and deposit amount, completed within 21 days. Where no specific campaign terms apply, our casino bonuses are capped at a maximum conversion of 10x the bonus awarded, and reload bonuses are capped at 5x.

If you are searching for a PalmSlots no deposit bonus, PalmSlots bonus code, or a PalmSlots casino no deposit bonus, please note that any current offer will be described in full on our Promotions page, and a valid bonus code must be entered at the time of deposit to activate free spins or bonus funds. Free spins expire 7 days after being credited and must be used on the game tied to the promotion.

• Real money is always used first when you place a bet during an active promotion.
• Winnings generated while a bonus is active are credited to your virtual balance, and no withdrawal request can be submitted while any bonus remains active.
• Leaving a promotion early, or failing to meet the applicable rollover, results in forfeiture of all bonus funds and related real-money winnings.
• We allow only one active casino bonus and one active sports bonus per account at any time.
• The maximum bet permitted while a bonus is active is 12 EUR or 5% of the bonus amount, whichever is lower.

We reserve the right to deduct all accumulated winnings if we detect bonus manipulation, including play on restricted games, altering bet size or pattern following a large win, reducing your average bet by 75% or more, placing opposite or repetitive sports bets, or wagering on real and virtual balances alternately more than twice in succession.

6. Responsible Gaming and Self-Exclusion

We are committed to promoting responsible play across PalmSlots Casino. If you wish to self-exclude, you must send a request by e-mail to [email protected], stating clearly that it is a voluntary exclusion and specifying a period of at least 24 hours. We apply self-exclusion requests within 10 business days, and you remain fully responsible for all account activity occurring while your request is pending.

We do not permit the use of a VPN, proxy or any similar service or device intended to mask or manipulate your real location while accessing our platform.

7. Governing Law and Complaints

These Terms are governed exclusively by the law in force in the state of Anjouan, Union of Comoros. Please note that Anjouan does not operate a national registry of excluded persons. Any complaint must be lodged with us within 3 days of a wager being settled. Our support team aims to respond within a few days, and in any event within 28 days, with escalation available to management and, where necessary, independent arbitration.

8. Changes to These Terms

We may amend these Terms and Conditions at any time to reflect regulatory, operational or commercial changes. We will publish the updated version on our website, and your continued use of PalmSlots Casino following any amendment constitutes acceptance of the revised Terms. Where our Terms are translated, the English version prevails over any other language.

9. Contact Us

If you have any questions regarding these Terms, our bonus policy, or your PalmSlots login, our support team is available 24/7 via live chat or e-mail at [email protected]. General enquiries can also be sent to [email protected] or [email protected].