Our PalmSlots Commitment to Safer Play

Who Can Play at PalmSlots

Before anything else, we at PalmSlots require every player to be at least 18 years old, or the legal age of majority in their home jurisdiction, whichever is higher. During verification, our Palm Slots compliance team may request a picture ID such as a passport, driving licence or national ID card, along with a recent utility bill confirming your address. We may repeat this identity check at any point during our relationship with you, and we reserve the right to pause your account until the documents are received and reviewed.

We do not accept registrations from residents of the Union of Comoros, the United Kingdom, France and its territories, the United States and its territories, any FATF blacklisted country, or any jurisdiction the Anjouan Offshore Financial Authority deems prohibited. Professional and amateur athletes, coaches, referees, league officials, sports managers and their immediate families are also barred from wagering on sports and from playing our live dealer and slot games, reflecting our concern over conflicts of interest and integrity of play. Employees of PalmSlots, its licensees, distributors, subsidiaries, agencies, contractors and retailers, along with their immediate families, may not gamble for real money with us without written consent from our Company Director or CEO.

Tools We Offer to Help You Stay in Control

We believe the best way to keep gaming enjoyable is to give you control over your own account. Our Palm Slots platform allows you to manage your play in several ways:

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account
• Time-outs - take a short break from your account for a defined period
• Reality checks - receive periodic reminders of how long you've been playing during a session
• Wagering awareness - review your betting activity and rollover progress at any time in your account history
• Self-exclusion - close your account for an extended period, as described below

If you'd like to activate any of these tools, our Palm Slots support team is available around the clock to walk you through the process and confirm your preferences have been applied correctly.

Self-Exclusion at Palm Slots

We at PalmSlots understand that sometimes the healthiest choice is to step away entirely. If you wish to self-exclude, you can send a request by e-mail to [email protected]. Your message must clearly state that the exclusion is fully voluntary and specify a period of at least 24 hours. Once received, we process self-exclusion requests within 10 business days.

Please note that while your request is being processed, you remain responsible for any activity that occurs on your account. We strongly recommend that you also remove saved payment details and consider using independent blocking software during this period, since Anjouan does not operate a national exclusion registry and our internal system is the primary safeguard we can offer. Choose Palm Slots knowing that we take these requests seriously and act on them promptly, but the extra layer of personal precaution is always worthwhile.

Recognising the Signs of Problem Gambling

Gambling can affect anyone, and recognising early warning signs is often the best protection. Our PalmSlots team encourages you to pause and reassess your habits if you notice any of the following:

1. You're spending more time or money on gaming than you originally planned
2. You're chasing losses by increasing your bets or deposits
3. Gaming is affecting your work, relationships, or finances
4. You feel anxious, irritable or preoccupied when you're not playing
5. You've borrowed money or sold possessions to fund your play
6. You've tried to cut back or stop but found it difficult

If any of these sound familiar, we urge you to reach out to our Palm Slots support team, who can help you set limits, take a time-out, or self-exclude. We'd rather help you pause early than see gaming become a source of stress.

Independent Support Organisations

Beyond the tools we at PalmSlots provide directly, a number of independent organisations offer free, confidential advice and support for anyone affected by gambling-related harm:

We encourage you to reach out to any of these services if you feel you need extra support beyond what our Palm Slots account tools can offer. They're independent, confidential, and available regardless of where you play.

Protecting Minors and Verifying Identity

We at PalmSlots take underage gambling extremely seriously. Our registration process requires accurate personal details, and our verification team cross-checks documents to confirm that every account holder meets the minimum age requirement. We also recommend that any shared or family computer used to access our Palm Slots platform has parental control software installed, since we cannot control who has physical access to a device once you're logged in.

Only one account per person, household, IP address, payment method or shared device is permitted. This rule exists partly to prevent circumvention of self-exclusion and deposit limits, so if related accounts are detected, they are closed immediately and any bonuses or winnings are forfeited.

Fair Play and Honest Communication

Responsible gaming isn't only about limits and exclusion - it's also about transparency. Our Palm Slots promotions clearly state wagering requirements, expiry dates and maximum bet restrictions while a PalmSlots bonus is active, so you always know the terms before you opt in. We display minimum odds requirements for sports wagering that count toward rollover, and we explain plainly which activities don't contribute. We want you to make informed decisions every time you play with us.

Getting in Touch

If you have questions about any of our responsible gaming tools, or you'd like to set a limit, request a time-out, or begin the self-exclusion process, our team is ready to help. Getting started with an account is simple through our quick PalmSlots login process, which also gives you access to all the control tools described above.

• Live Chat: available 24/7 directly on the PalmSlots website
• Email: [email protected]
• General enquiries: [email protected] or [email protected]
• Self-exclusion requests: [email protected]
• FAQ: available on our website for quick answers